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SHOPPING FROM OVERSEAS
We always strive to improve customer purchasing conveniency, therefore we introduce you the "Buyee Connect", a platform that connect overseas customers to access our services.
When accessing from overseas, the page will display an order cart that is specifically for overseas users. If you connect to "Buyee" using this cart, you will be able to access to multilingual customer support, international payment methods, international shipping to 118 countries and regions, and low-cost shipping plans.
Please check the details below.
[Payment methods]
Paypal, VISA, Mastercard, JCB, Alipay, UnionPay
[Customer services (email / chat)]
Japanese / English / Chinese (Traditional / Simplified) / Indonesian / Thai / Korean / Spanish / German / Russian
[Cost]
Addition to the product price and domestic shipping fee, a proxy fee of 300 yen (per order) to Buyee and international shipping fees (Buyee offers multiple options) are required.
[International shipping]
118 countries / regions Asia India, Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos North America / Central America USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico Oceania Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, PNG Middle East United Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan Europe Iceland, Ireland, Azerbaijan, Andre, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Lichtenstein, Lithuania, Romania, Luxembourg, Russia South America / Africa Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Giana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Reunion
為了提高海外客?的購買便利，本站推出了"Buyee Connect"，並開通了海外的專屬購物車。
從海外訪問時，頁面將顯示海外訂單的購物車。
當您使用該購物車連接代理購買服務"Buyee"時，
平台將提供多語語言的客服支持，海外支付方式，國際運送118個國家和地區，部分地區還享有低價配送服務。
[支付方式]
PayPal、VISA、萬事達、JCB、支付寶、銀聯
[客?服務（電子郵件/信息）]
日語/英語/中文（繁體/簡體）/印度尼西亞語/泰語/韓語/西班牙語/?語/俄語
[費用]
除了?品價格和國?運費外，還需要向 Buyee 支付 300 日元（?訂單）的代理費和國際運費（Buyee 提供多種選擇）。
[國際運送服務]
118個國家/地區 亞洲 印度、印度尼西亞、韓國、柬埔寨、新加坡、斯里蘭卡、泰國、台灣、中國、日本、尼泊爾、巴基斯坦、孟加拉國、菲律賓、不丹、文萊、越南、香港、澳門、馬來西亞、緬甸、馬爾代夫、蒙古、老撾 北美/中美洲 美國、薩爾瓦多、加拿大、瓜?羅普、哥斯達黎加、牙買加、特立尼達和多巴哥、巴拿馬、巴巴多斯、波多黎各、洪都拉斯、馬提尼克、墨西哥 大洋洲 澳大利亞，關島，塞班島，新喀里多尼亞，新西蘭，斐濟，PNG 中東 阿拉伯聯合酋長國、以色列、伊拉克、阿曼、卡塔爾、塞浦路斯、科威特、沙特阿拉伯、土耳其、巴林、約旦 歐洲 冰島、愛爾蘭、阿塞拜疆、安?烈、英國、意大利、烏克蘭、愛沙尼亞、荷蘭、奧地利、希臘、克羅地亞、瑞士、瑞典、西班牙、斯洛伐克、斯洛文尼亞、捷克共和國、丹麥、?國、挪威、匈牙利、芬蘭、法國、保加利亞、白俄羅斯、比利時、葡萄牙、波蘭、馬其頓、馬耳他、摩納哥、拉?維亞、列支敦士登、立陶宛、羅馬尼亞、盧森堡、俄羅斯 南美洲/非洲 阿根廷、阿爾及利亞、烏乾達、烏拉圭、厄瓜多爾、埃及、加納、肯尼亞、哥倫比亞、津巴布韋、塞?加爾、坦桑尼亞、突尼斯、智利、巴拉圭、法屬吉亞納、巴西、委?瑞拉、秘魯、南非、尼日利亞、摩洛哥、毛里求斯、留尼汪
海外のお客様の購入利便性を向上させるため、当サイトでは「Buyee Connect（https://beecruise.co.jp/infra/buyeeconnect/）」を導入し、
海外からのアクセス社に向けた専用カートを開設しております。
海外からのアクセス時に海外注文用カートが表示され、該当カートを用い代理購入サービス「Buyee」へ接続頂くと 多言語カスタマーサポート・海外向け決済手段、118カ国の国と地域への配送、一部のエリアでは格安の配送プラン等をご利用いただけます。
【決済対応】
Paypal・VISA・マスターカード・JCB・アリペイ・銀聯
【カスタマーサポート（メール/チャット）】
日本語・英語・中国語（繁体・簡体）・インドネシア語・タイ語・韓国語・スペイン語・ドイツ語・ロシア語
【費用】
当サイトで発生する商品代金及び国内配送料金に加え、Buyeeへの代理購入手数料300円（1注文あたり）、 国際配送料金（Buyeeにて複数選択肢を用意）が必要です。
【国際配送】
118の国・地域 アジア インド、インドネシア、韓国、カンボジア、シンガポール、スリランカ、タイ、台湾、中国、日本、ネパール、パキスタン、バングラデシュ、フィリピン、ブータン、ブルネイ、ベトナム、香港、マカオ、マレーシア、ミャンマー、モルディブ、モンゴル、ラオス 北米・中米 アメリカ、エルサルバドル、カナダ、グアドループ、コスタリカ、ジャマイカ、トリニダード・トバゴ、パナマ、バルバドス、プエルト・リコ、ホンジュラス、マルティニーク、メキシコ オセアニア オーストラリア、グアム、サイパン、ニューカレドニア、ニュージーランド、フィジー、P.N.G. 中近東 アラブ首長国連邦、イスラエル、イラク、オマーン、カタール、キプロス、クウェート、サウジアラビア、トルコ、バーレーン、ヨルダン ヨーロッパ アイスランド、アイルランド、アゼルバイジャン、アンドラ、イギリス、イタリア、ウクライナ、エストニア、オランダ、オーストリア、ギリシャ、クロアチア、スイス、スウェーデン、スペイン、スロバキア、スロベニア、チェコ、デンマーク、ドイツ、ノルウェー、ハンガリー、フィンランド、フランス、ブルガリア、ベラルーシ、ベルギー、ポルトガル、ポーランド、マケドニア、マルタ、モナコ、ラトビア、リヒテンシュタイン、リトアニア、ルーマニア、ルクセンブルク、ロシア 南米・アフリカ アルゼンチン、アルジェリア、ウガンダ、ウルグアイ、エクアドル、エジプト、ガーナ、ケニア、コロンビア、ジンバブエ、セネガル、タンザニア、チュニジア、チリ、パラグアイ、フランス領ギアナ、ブラジル、ベネズエラ、ペルー、南アフリカ、ナイジェリア、モロッコ、モーリシャス、レユニオン
FAQ (Overseas Transportation)
【About Purchase and Shipping】
1. What does SPECIAL ORDER mean?
Some items are listed as "special order" due to the need for special packaging or handling for safe shipping. These items are available for purchase, but because of their size, weight, or delicate nature, they require extra care in packaging. Shipping fees will vary depending on the destination, size, and weight of the product, so we will provide a personalized shipping estimate. Please contact us for more information on these products!
2. What payment methods are available for special orders?
We accept payments via PayPal, even if you don't have a PayPal account. Other payment options are also available-please contact us for more information.
3. Are there any additional fees for overseas orders beyond shipping costs?
Please be aware that, in addition to shipping fees, there may be customs duties, taxes, or other charges depending on the destination country. These fees are the responsibility of the buyer. We recommend checking with your local customs office for more details.
4. Do you offer custom-made options?
Yes, we offer custom designs for customers looking for unique, one-of-a-kind lanterns. Contact us to discuss your ideas and we will work with you to create a lantern and stone statue that fits your vision.
5. How do I use Buyee Connect?
To use Buyee Connect to purchase from our stone lantern shop, simply browse our products, and select the items you’d like to purchase, then follow the steps to place your order. Buyee will handle the payment process! If you have any other questions please visit our website: SHOPPING FROM OVERSEAS
6. What delivery options do you offer?
We offer a variety of shipping options, including air freight and sea freight, depending on your location. Air freight is faster, but sea freight may be more cost-effective for larger or heavier items. For more information about shipping rates, delivery times, and the best option for your order, please don’t hesitate to contact us. We’ll be happy to assist you!
7. How long will it take for my purchase to arrive?
Delivery times may vary depending on the design and size of your purchase. Larger or more intricate items may take a bit longer to ship. If you have a specific timeline in mind, feel free to contact us, and we can provide a more accurate estimate based on your order.
8. Can I send a gift?
Yes, we can send your purchase as a gift! Many customers choose to send our lanterns and stone Buddha sculptures as special presents. If you're sending a gift, we can arrange for the customs duties and other fees to be covered by the sender instead of the recipient. Just let us know!
9. Can I view the products in person at your store?
Yes, you are welcome to visit our store and see our products in person!
Our store is located at [208, Gocho-me, Sawaragi-cho-agaru, Higashi Horikawa Street, Kamigyo Ward, Kyoto City, Kyoto, Japan], and we are open from [8 am - 5 pm]. We look forward to your visit!
【About our products】
1. How do I choose the right stone lantern for my garden or space?
When choosing a stone lantern, there are a few things to keep in mind. First, think about the size and placement-make sure the lantern suits the size of your garden or space. Next, consider the style-pick a design that blends well with the overall look and feel of your garden or landscape. Lastly, decide on the function, are you looking for something that provides lighting, a decorative piece, or a combination of both?
2. Can stone lanterns be used indoors?
While stone lanterns are mainly designed for outdoor use, they can also be used indoors as decorative pieces.
3. Can stone crafts with traditional designs be used in any garden or space?
Stone lanterns are versatile and can fit into all kinds of gardens?whether it's a traditional Japanese garden, a Zen garden, a modern landscape, or even a more contemporary setting. Stone lanterns come in a variety of designs, and their beauty and calming presence can be appreciated by anyone. Whether you're creating a peaceful retreat or just want to add a touch of serenity to your garden, these lanterns can bring a sense of calm and harmony. Enjoy their timeless charm and let them elevate the atmosphere of your space.
4. What are the different types of stone lanterns?
There are various shapes and styles of stone lanterns, each with its own unique design. Some of the most popular types include:
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Tate-dōrō (Standing Lanterns)
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Ikekomi-gata (Arranged-Flower Lanterns)
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Yukimi-dōrō (Snow-viewing Lanterns)
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Oki-dōrō (Tabletop Lanterns)
In addition to the variety of shapes, our lanterns are made from different types of stone sourced from various regions across Japan, such as:
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Kimachi Stone (Shimane Prefecture)
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Natsuyama Stone (Aichi Prefecture)
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Yame Stone (Fukuoka Prefecture)
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Makabe Stone (Ibaraki Prefecture)
5. Do you sell antique or vintage stone lanterns?
We do not sell antique or vintage stone lanterns, but our designs are inspired by ancient traditions. Many of the styles we offer are based on classic designs that can still be seen in famous temples and palaces throughout Japan.
6. How do I maintain my stone lantern or craft?
To remove dirt, moss, and debris, wet the stone surface with water using a soft brush or cloth and brush gently to avoid scratching.
7. What makes ISHIMO's products unique?
Our products are made from stones sourced from various regions across Japan, each with its own distinct characteristics. Each item is a one-of-a-kind piece and handcrafted by skilled artisans. Some of our artisans are certified Traditional Craftsmen, experts who preserve and pass down traditional techniques, ensuring the craftsmanship is upheld for future generations.
