【About Purchase and Shipping】

 
1. What does SPECIAL ORDER mean?

Some items are listed as "special order" due to the need for special packaging or handling for safe shipping. These items are available for purchase, but because of their size, weight, or delicate nature, they require extra care in packaging. Shipping fees will vary depending on the destination, size, and weight of the product, so we will provide a personalized shipping estimate. Please contact us for more information on these products! 

 
2. What payment methods are available for special orders?

We accept payments via PayPal, even if you don't have a PayPal account. Other payment options are also available-please contact us for more information.

 
3. Are there any additional fees for overseas orders beyond shipping costs?

Please be aware that, in addition to shipping fees, there may be customs duties, taxes, or other charges depending on the destination country. These fees are the responsibility of the buyer. We recommend checking with your local customs office for more details.

4. Do you offer custom-made options?

Yes, we offer custom designs for customers looking for unique, one-of-a-kind lanterns. Contact us to discuss your ideas and we will work with you to create a lantern and stone statue that fits your vision.

5. How do I use Buyee Connect?

To use Buyee Connect to purchase from our stone lantern shop, simply browse our products, and select the items you’d like to purchase, then follow the steps to place your order. Buyee will handle the payment process! If you have any other questions please visit our website: SHOPPING FROM OVERSEAS

6. What delivery options do you offer?

We offer a variety of shipping options, including air freight and sea freight, depending on your location. Air freight is faster, but sea freight may be more cost-effective for larger or heavier items. For more information about shipping rates, delivery times, and the best option for your order, please don’t hesitate to contact us. We’ll be happy to assist you!

 
7. How long will it take for my purchase to arrive?

Delivery times may vary depending on the design and size of your purchase. Larger or more intricate items may take a bit longer to ship. If you have a specific timeline in mind, feel free to contact us, and we can provide a more accurate estimate based on your order.

8. Can I send a gift?

Yes, we can send your purchase as a gift! Many customers choose to send our lanterns and stone Buddha sculptures as special presents. If you're sending a gift, we can arrange for the customs duties and other fees to be covered by the sender instead of the recipient. Just let us know!

 
9. Can I view the products in person at your store?

Yes, you are welcome to visit our store and see our products in person!
Our store is located at [208, Gocho-me, Sawaragi-cho-agaru, Higashi Horikawa Street, Kamigyo Ward, Kyoto City, Kyoto, Japan], and we are open from [8 am - 5 pm]. We look forward to your visit!
 

【About our products】

1. How do I choose the right stone lantern for my garden or space?

When choosing a stone lantern, there are a few things to keep in mind. First, think about the size and placement-make sure the lantern suits the size of your garden or space. Next, consider the style-pick a design that blends well with the overall look and feel of your garden or landscape. Lastly, decide on the function, are you looking for something that provides lighting, a decorative piece, or a combination of both?

2. Can stone lanterns be used indoors?

While stone lanterns are mainly designed for outdoor use, they can also be used indoors as decorative pieces.

 
3. Can stone crafts with traditional designs be used in any garden or space?

Stone lanterns are versatile and can fit into all kinds of gardens?whether it's a traditional Japanese garden, a Zen garden, a modern landscape, or even a more contemporary setting. Stone lanterns come in a variety of designs, and their beauty and calming presence can be appreciated by anyone. Whether you're creating a peaceful retreat or just want to add a touch of serenity to your garden, these lanterns can bring a sense of calm and harmony. Enjoy their timeless charm and let them elevate the atmosphere of your space.

4. What are the different types of stone lanterns?

There are various shapes and styles of stone lanterns, each with its own unique design. Some of the most popular types include:

• Tate-dōrō (Standing Lanterns)

• Ikekomi-gata (Arranged-Flower Lanterns)

• Yukimi-dōrō (Snow-viewing Lanterns)

• Oki-dōrō (Tabletop Lanterns)

In addition to the variety of shapes, our lanterns are made from different types of stone sourced from various regions across Japan, such as:

• Kimachi Stone (Shimane Prefecture)

• Natsuyama Stone (Aichi Prefecture)

• Yame Stone (Fukuoka Prefecture)

• Makabe Stone (Ibaraki Prefecture)

5. Do you sell antique or vintage stone lanterns?

We do not sell antique or vintage stone lanterns, but our designs are inspired by ancient traditions. Many of the styles we offer are based on classic designs that can still be seen in famous temples and palaces throughout Japan.

 
6. How do I maintain my stone lantern or craft?

To remove dirt, moss, and debris, wet the stone surface with water using a soft brush or cloth and brush gently to avoid scratching.

7. What makes ISHIMO's products unique?

Our products are made from stones sourced from various regions across Japan, each with its own distinct characteristics. Each item is a one-of-a-kind piece and handcrafted by skilled artisans. Some of our artisans are certified Traditional Craftsmen, experts who preserve and pass down traditional techniques, ensuring the craftsmanship is upheld for future generations.